Payments and charges

Why you've been charged

Most regular charges from NutriPaw relate to a RepeatCare plan — your subscription that tops up your pet's supplements automatically. If you've seen a charge or delivery you weren't expecting, it's almost always a RepeatCare order. You can read more in Why have I been charged? / I didn't realise I had a subscription.

Staying in control of your charges

You're in full control of your RepeatCare orders. In your account portal you can:

• Skip or delay an upcoming order
• Pause your plan
• Change how often you're charged by adjusting your delivery frequency
• Cancel at any time

We also email you the day before every order is processed, so you always have a chance to make changes before being charged.

Manage your plan here: https://nutri-paw.com/a/loop_subscriptions/get-subscription-link

Questions about a specific charge?

If you'd like us to look into a particular charge, get in touch with your order number and we'll be happy to help.