How to return a product

If you'd like to return a product, our team will help you arrange it.

Getting started

Get in touch with us and let us know:

• Your order number
• Which product you'd like to return
• The reason for your return

We'll then talk you through the next steps and arrange a returns label for you where one is needed.

Return postage

The cost of return postage varies by country, so we'll confirm the details with you when you arrange your return. Any postage cost is deducted from your refund.

Once we receive it

When your return arrives back with us and has been checked, we'll process your refund. See When will I get my refund? for timings and how your refund is issued.

If you have any questions about returning a product, just get in touch — we're happy to help.