Returns & Refunds

Our 365-day money-back guarantee

Our 365-day money-back guarantee We want you and your pet to be completely happy with NutriPaw. That's why every product is backed by our 365-day money-back guarantee. How it works If you're not satisfied with your product, you can claim your money back any time within 365 days of your purchase — even if the tub has been opened and used. We genuinely want your pet to feel the benefit, so we'd always encourage giving it a fair trial first (most pets show results within 6–8 weeks of consistent daily use), but the guarantee is there for your peace of mind. What's covered - The guarantee covers one tub per household. - It applies within 365 days of your purchase. How to claim Just get in touch with our team and we'll take care of it for you. To help us sort it quickly, it's useful to have your order number to hand. For details on how long a refund takes and how it's issued, see When will I get my refund?

How to return a product

How to return a product If you'd like to return a product, our team will help you arrange it. Getting started Get in touch with us and let us know: - Your order number - Which product you'd like to return - The reason for your return We'll then talk you through the next steps and arrange a returns label for you where one is needed. Return postage The cost of return postage varies by country, so we'll confirm the details with you when you arrange your return. Any postage cost is deducted from your refund. Once we receive it When your return arrives back with us and has been checked, we'll process your refund. See When will I get my refund? for timings and how your refund is issued. If you have any questions about returning a product, just get in touch — we're happy to help.

When will I get my refund?

When will I get my refund? Once your refund has been approved, here's what to expect. How long it takes Refunds are processed within up to 7 days. Once processed, it can take a little longer to appear in your account depending on your bank or payment provider. How your refund is issued How your refund is paid depends on how long ago you placed your order: - Within 6 months of your order — your refund is issued back to your original payment method. - More than 6 months after your order — due to limitations with card processors, refunds can no longer be made to the original card after 6 months, so your refund is issued as store credit to use on a future order. Need to check on a refund? If it's been longer than expected, get in touch with your order number and we'll look into it for you.